The government entity wanted to replace their legacy technology in favor of modern digital solutions. This included switching from outdated manual-based processes to automated digital tools and workflows.
The client needed an IT solution that is secure, agile, transparent, and can track real-time alerts regarding customer inquiries.
This solution provides the client with a central data repository so that the administrators can gain adequate insight into external and internal interactions. Dynamics 365 is also effective for navigating costs and budgetary challenges due to its latest financial and reporting tools.
Administrators working in the government entity can get real-time, automated alerts concerning queries or issues from citizens. An integrated CRM solution helps them to resolve the issue faster, thereby, improving user experience.
The CRM solution offers relevant, timely, and seamless communications with the government entity’s end clients. Dynamics 365 also helped the entity to manage its contacts and improve the relationship with the stakeholders.